Return Policy

At Next Chapter, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return policy.

Returns:

• Eligibility: Items must be returned within 14 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Non-Returnable Items: Sale items and gift cards are not eligible for return.

Return Process:

1. Contact Us: Email our customer service at nextchapterhr@gmail.com with your order number and reason for return.
2. Return Authorization: Once approved, you will receive instructions on how to return your item.
3. Ship Back: Send the item using a trackable shipping method.

Refunds:

• Processing Time: Refunds will be processed within 5-7 business days after we receive your return.
• Original Payment Method: Refunds will be issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
• No returns on sale items

At Next Chapter, we strive to provide you with the best shopping experience, including reliable and efficient shipping. Here’s everything you need to know about our shipping process:

Shipping Options:

• Standard Shipping: Estimated delivery within 3-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Overnight Shipping: Next business day delivery.

Processing Time:

• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed the next business day.

Questions? Contact us today!

Need It ASAP? We've Got You Covered – Exclusive Colorado Shipping Options!

Got last-minute plans? Need your order in a hurry? We’re here to help with flexible shipping options for our Colorado customers! Depending on where you're located in Colorado, we can schedule a shipping method that fits your timeline. Whether you need it overnight, the next day, or a specific delivery time, we've got options tailored just for you.

Shipping fees will vary based on how soon you need your order. For a customized shipping quote or to arrange a delivery, contact us directly via email or message us on social media – we’re happy to assist!